- Reservation
- You can book your apartment online through our website with instant confirmation. Reservation is possible only with a credit card guarantee for the best available or standard rate, or with full prepayment for the non-refundable rate.
- Rates
- The confirmed price of your booking is always in EUR. It includes VAT but excludes any additional tourist tax, which has to be paid during your stay, even if the full amount of the stay has been paid in advance.
- Non-refundable rate
- Restricted rate. Full payment in advance is required and must be purchased online before arrival. Your credit or debit card will be charged for the entire stay. Bookings at this rate are not refundable and cannot be cancelled or modified.
- Best available or standard rate
- Our most flexible rate. The reservation can be modified or cancelled before your arrival according to our cancellation policy. Other restrictions, such as a minimum stay, may apply.
- Payment policy
- Cancellation and payment policies vary by rate type, so please check the rate information. Non-refundable rate: full payment in advance, charged to your card after booking. Best available or standard rate: payment by cash or credit card on arrival after check-in; cash is accepted in EUR and USD, with any conversion at the foreign currency selling rate. 30% of the total stay may be charged to your card at any time after reservation. Accepted cards: Visa, Euro or Mastercard, Maestro, Diners.
- Pre-charge
- We pre-charge credit and debit cards before arrival. If the pre-charge fails, we will inform you about the declined transaction and give you 24 hours to provide new card details. We reserve the right to cancel the reservation if a valid card is not provided.
- Cancellation policy
- Non-refundable bookings cannot be cancelled or modified. Best available rate bookings cancelled or modified up to 21 days before arrival are free of charge. Later cancellations or modifications are charged 30% of the total stay. In case of no-show, the total price of the reservation is charged. Cancellations within the free period are refunded within 7 days. Shortening a stay or downgrading the room type follows the same terms. To cancel a booking made on our website, use the link in your confirmation or email us with your reservation ID. Bookings made on other websites can only be cancelled on the website where they were made.
- Group policy
- For 6 to 10 or more people, or 2 or more apartments, different policies and supplements may apply. Loud parties or any activities that may bother other guests are strictly prohibited. Communal areas such as the pool, barbecue and playground, and the rooms themselves, are for hotel guests with a reservation only.
- Check-in and check-out
- Our reception hands over and receives the room keys, escorts you to your room with all the information you need, and shows you your free parking space. Check-in after 15:00, check-out before 11:00. If you do not check out by 11:00, we may charge a late check-out fee or an additional night. On early arrival or late departure you can leave luggage at reception at no extra charge.
- Children’s safety
- Children must always be accompanied and supervised by an adult throughout the hotel area, playground, car park, swimming pool, the path to the sea and all communal areas. Children may not be left unaccompanied on the premises.
- Quiet hours
- 14:30 to 17:30 and 22:30 to 08:00. During quiet hours the swimming pool, playground, table tennis and other noisy activities may not be used; other spaces may be used quietly.
- Children policy
- We cannot accept children under 18 staying alone. Children from 0 to 3 years stay free of charge when using existing beds or a cot.
- Smoking policy
- All apartments are non-smoking. Guests may smoke on the balcony or outside the hotel area. Smoking inside the apartment is strictly prohibited and results in a EUR 150.00 penalty.
- Loss or damage
- We are not responsible for lost, damaged or stolen personal items. All rooms, apartments and villas have in-room safes, and guests should make sure their travel insurance covers these risks. Valuables left behind after check-out are kept in our Lost & Found for up to 30 days, until the guest arranges pick-up or delivery, and are then donated to a local charity or discarded. Items left next to the waste bin are discarded. For health reasons, food and drink, underclothes and hygiene supplies cannot be stored.
- Air conditioning
- Please set air conditioning to 24 to 27 °C in summer and heating to 18 to 22 °C in winter. Unreasonable use may result in additional charges or a claim for compensation in case of damage.
- Pets
- Pets and other animals are not allowed.
- Privacy policy
- Your reservation is secure. All personal data is encrypted and processed securely, and used only to process your booking. On arrival we ask for your ID or passport, or another identification document, and your car plate number, for security reasons.
